Refund Policy

We want you to be happy with IPTV UK. If you aren't, we offer a 30-day money-back guarantee — no complicated forms, no hard questions.

1. Eligibility

You are eligible for a refund if you submit your request within 30 days of your original payment. The guarantee applies to first-time subscribers and is intended as a genuine safety net for people who find the service doesn't meet their expectations.

2. How to request a refund

Email help@catchontv1.email from the same address you used at checkout with the subject line "Refund Request". Include your order number (from the confirmation email) and a brief reason — this helps us improve the service.

3. Processing time

Once the refund is approved and processed, it normally takes 3–5 business days for the funds to return to your original payment method. Cryptocurrency refunds may take slightly longer depending on network conditions.

4. Exclusions

Refunds are not available in these situations:

• Requests submitted more than 30 days after the original payment
• Accounts suspended or terminated for breach of our Terms of Service (e.g. sharing or reselling)
• Issues caused by problems with the subscriber's own internet connection or device

5. The free trial covers most concerns

To avoid the refund process altogether, we strongly recommend taking the free 24-hour trial before you buy. That way you can confirm stream quality on your own broadband and devices before you commit.

6. Contact

Any refund question: email help@catchontv1.email.